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🤖 How Small Businesses Are Using AI to Stay Competitive

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💡 Today’s Insight

How Small Businesses Are Using AI to Stay Competitive

A new DHL report shows that small businesses around the world are adopting AI at a faster pace. 42% of small businesses are already using AI tools, and 73% of those believe AI has helped them grow faster and reach new customers. From customer service chatbots to demand forecasting and marketing personalization, AI is becoming essential for small-scale operations.

Key Takeaways

  • Global Momentum: Asia leads in AI use by small businesses, followed by North America and Europe.

  • Marketing Use Cases: AI helps with social media ads, email campaigns, and customer segmentation.

  • Supply Chain Boost: Small businesses are using AI to predict demand and manage inventory better.

  • Barrier to Entry Is Lowering: More affordable tools are making AI accessible for even micro-businesses.

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